Finding Clarity in a New Healthcare System — A Patient’s Experience of Diagnosis and Support
Adjusting to a new healthcare system can be challenging, particularly when managing an ongoing medical condition and trying to find the right specialist. One patient recently described their experience of coming to see Dr Singh while still learning how the UK medical system works — and how the right guidance transformed that process.
They shared that they were “new to the UK medical system” and had initially found it difficult to understand how to access the right investigations and treatment. They described Dr Singh as “an incredible practitioner — extremely patient and kind — who seems to care deeply about his patients.” What stood out most was the time he took to explain how everything fits together, including how to work within the system to achieve the best results.
The patient recalled that Dr Singh “took a great deal of time explaining how things work here and helping me to find the correct treatment.” They appreciated the opportunity to ask questions openly, saying he was “extraordinarily responsive to questions and frequently gets back to me the same day, even if it’s outside of normal business hours.” For someone new to the country, this level of communication provided reassurance and confidence at each stage of the diagnostic journey.
They went on to say that, after seeing many practitioners in the past, they rarely felt truly understood — but their experience with Dr Singh was different. “I have seen a lot of practitioners and rarely have I felt that they truly understand my condition and are interested in discussing possible treatments. Dr Singh is exceptional in that respect.”
Each consultation felt unhurried and fully focused on understanding the problem in depth. “I have never felt rushed or that I’ve been anything other than a top priority at each appointment,” they wrote. Through careful listening, detailed explanation and thoughtful discussion of treatment options, they felt supported not just clinically, but personally.
For this patient, the process of reaching an accurate diagnosis was as important as the outcome itself. Having a specialist who combined medical expertise with empathy and clear communication made all the difference. They concluded, “I cannot recommend Dr Singh more highly. I wish I could give him ten stars.”
This experience reflects the value of taking time to guide patients through unfamiliar systems and complex conditions — providing not only expert diagnosis and treatment, but also the understanding and continuity that help patients feel secure and confident in their care.
Please note, these posts are for general information only and do not constitute medical advice. Dr Singh would encourage you to speak to your healthcare professional to be assessed and managed for your specific symptoms.